1. Acceptance of Terms
By using our services (consultations, applications, or website), you agree to these legally binding Terms. If you disagree, please discontinue use immediately.
2. Services Provided
We offer:
- Student counseling (university/scholarship guidance)
- Visa/documentation support (excluding legal advice)
- Application assistance (SOP/LOR review)
- Pre-departure briefings
Note: We are not a visa-granting authority.
3. Client Responsibilities
You must:
✔ Provide accurate documents (transcripts, passports, etc.)
✔ Disclose all relevant information (e.g., visa refusals)
✔ Pay fees before deadlines (non-refundable unless stated)
✔ Notify us within 48 hours of university/visa updates
4. Fees & Payments
- Consultation fees: BDT 5,000 (waived if proceeding with services)
- Service packages: Starting at BDT 50,000 (university-specific)
- Payment methods: Bank transfer/bKash (no cash)
- Refunds: Only if visa is refused due to our error (proof required)
5. Limitation of Liability
We are not liable for:
- Visa rejections by embassies
- University admission decisions
- Flight/accommodation issues
- Changes in immigration laws
6. Intellectual Property
- All materials (SOP samples, guides) are copyrighted.
- Unauthorized sharing/distribution is prohibited.
7. Termination
We may terminate services if:
- You provide false information
- Payments are delayed by 7+ days
- Unprofessional behavior (e.g., harassment)
8. Dispute Resolution
- Step 1: Email complaints to [[email protected]] (72-hour response)
- Step 2: Unresolved issues escalate to Bangladesh Arbitration Council
9. Governing Law
These Terms are governed by Bangladesh law. Any lawsuits must be filed in Dhaka courts.
10. Amendments
We may update these Terms. Continued use = acceptance.
Contact:
Overseas Study Helpline
Room 502, Mahbub Plaza, Farmgate, Dhaka 1215
Phone: +880 1707-073211
Email: [email protected]
Last Updated: 26 April 2025