Effective Date: 22 May 2025
At Overseas Study Helpline (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website (www.oshelpline.global), or interact with us offline.
1. Information We Collect
A. Personal Data
We may collect and process the following personal information:
- Contact Details: Full name, phone number, email address, and physical address.
- Identification Documents: Passport copies, national ID, birth certificates.
- Academic Information: Academic transcripts, English proficiency scores (IELTS, TOEFL), recommendation letters.
- Financial Information: Bank statements, loan details, tuition fee payments.
- Technical Information: IP address, device/browser type, cookies (via website analytics).
B. Sensitive Personal Data
- Visa and Immigration Information: Processed solely to fulfill legal and contractual obligations (e.g., student visa submissions).
2. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| University Applications | Contractual Necessity |
| Visa Processing | Legal Obligation |
| Scholarship Guidance | Consent |
| Student Support Services | Legitimate Interest |
| Webinars & Marketing | Opt-in Consent |
3. Data Sharing & Third Parties
We may share your information with the following, only where necessary and with appropriate safeguards:
- Partner Universities (e.g., UCLan Cyprus, University of Melbourne) for admission processing.
- Government Bodies (e.g., UKVI, Australian High Commission) for visa support.
- Service Providers including:
- Banks (for education loans)
- Insurance Providers (e.g., Green Delta Insurance)
- IT Vendors (bound by confidentiality agreements)
Note: We never sell or lease your personal data to third-party marketers.
4. Data Retention
| Category | Retention Period |
|---|---|
| Active Student Files | 2 years after service completion |
| Financial Records | 7 years (to comply with legal rules) |
| Marketing Contacts | Until consent is withdrawn |
5. Your Rights
Under the General Data Protection Regulation (GDPR) and Bangladesh’s Digital Security Act, you have the right to:
- Access your data
- Correct inaccuracies
- Request data deletion (where legally applicable)
- Withdraw consent (e.g., unsubscribe from emails)
- File a complaint with the Digital Security Agency (Bangladesh)
You may exercise these rights by contacting us at: [email protected]
6. Security Measures
We implement strong security protocols to protect your data:
- Encryption: SSL/TLS for secure transmission of online data
- Access Control: Role-based access for internal staff
- Staff Training: Annual data protection and compliance workshops
7. Cookies & Website Tracking
We use cookies to improve user experience and monitor website performance.
- Essential Cookies: Required for login/session management
- Analytics Cookies: Google Analytics to track web traffic behavior You may opt out via your browser’s cookie settings.
8. International Data Transfers
Your data may be securely transferred to:
- Universities abroad (e.g., UK, Australia, Canada)
- Cloud storage providers (EU/US-based), using Standard Contractual Clauses or equivalent safeguards
9. Children’s Privacy
We do not knowingly collect or process personal data for individuals under the age of 16 without verified parental or guardian consent.
10. Updates to This Policy
This policy was last updated on 22 May 2025.
Any significant changes will be communicated via email and/or a notice on our website homepage.
11. Contact Us
Data Protection Officer
Overseas Study Helpline
📍 Room 502, Mahbub Plaza, Farmgate, Dhaka 1215, Bangladesh
📧 Email: [email protected]
📞 Phone: +880 1707-073211
12. Legal Entity Information
© 2024 Overseas Study Helpline. All rights reserved.
All data is securely transmitted with strict certificate validation and end-to-end encryption.
Registered in the UK as Overseas Study Helpline LTD, Company Number: 16443154
Registered in Bangladesh as Overseas Study Helpline, Trade License No: TRAD/DNCC/021007/2024