1. Introduction
Overseas Study Helpline (“we,” “our,” or “us”) is committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR). This policy outlines how we collect, use, store, and protect your information when you use our services.
2. Data We Collect
We may process:
- Personal Identifiers: Name, contact details (email, phone, address), passport/ID copies.
- Academic Information: Educational history, test scores (IELTS/TOEFL), university applications.
- Financial Data: Bank details (for fee payments/loans), payment records.
- Technical Data: IP address, browser type, cookies (via our website).
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| University applications | Contractual necessity |
| Visa processing | Legal obligation |
| Marketing (e.g., scholarships) | Consent |
| Customer support | Legitimate interest |
4. Data Sharing & Third Parties
We share data only with:
- Partner universities (e.g., University of Sydney).
- Visa authorities (e.g., UKVI, Australian High Commission).
- Trusted service providers (e.g., Green Delta Insurance).
No data is sold to third parties.
5. Data Retention
We retain data:
- Active applications: Until visa process completion.
- Financial records: 7 years (legal requirement).
- Marketing data: Until consent withdrawal.
6. Your Rights
You may:
✓ Request access to your data.
✓ Correct inaccurate information.
✓ Withdraw consent (e.g., unsubscribe emails).
✓ Request data deletion (where applicable).
Submit requests to: [email protected]
7. Security Measures
- Encrypted databases.
- Regular security audits.
- Staff GDPR training.
8. Contact Us
Data Protection Officer:
Email: [email protected]
Address: Room 502, Mahbub Plaza, Farmgate, Dhaka 1215, Bangladesh.
Last Updated: 26 April 2025